Refund policy

Return & Refund Policy –  Noble Comforts

At Noble Comforts, we are committed to providing high-quality products along with clear product information and dedicated customer support. Please review this return and refund policy carefully before placing your order.

Incorrectly Placed Orders & Change of Mind

We do not accept returns or refunds for incorrectly placed orders. Orders may be modified prior to dispatch if possible, however once an order has been shipped, it cannot be cancelled, changed, or refunded due to change of mind.

All purchases are considered final and orders cannot be refunded due to change of mind.

Sizing Issues

We provide sizing guides on the majority of our product pages to help customers choose the correct fit before purchasing. Because these guides are available, we are unable to offer returns or refunds for sizing discrepancies.

We strongly encourage customers to review the sizing information carefully before placing an order.

Shipping Delays

We always aim to deliver orders within the estimated shipping timeframe provided at checkout. However, shipping times are estimates only and are not guaranteed. Delays can occur due to circumstances outside of our control, including but not limited to courier delays, customs processing, weather disruptions, peak seasonal demand, or other unforeseen shipping carrier issues.

Because of this, we do not offer refunds or replacements for orders that are still in transit until 30 days have passed from the order date. This timeframe allows sufficient time for the carrier to complete the delivery before the parcel is considered lost.

We appreciate your patience and understanding while your order is in transit. Our team will always do their best to assist with tracking updates or delivery issues during this time.

Damaged or Defective Items

All items are inspected prior to shipping. However, if you receive an item that arrives damaged or defective, please contact us on noblecomfort.store@gmail.com within 24 hours of receiving your order and include photo evidence of the issue.

Once reviewed, we will work with you to provide a suitable resolution such as a replacement or store credit.

Incorrect Items Received

If you receive the wrong item, please notify us within 24 hours of delivery. Once confirmed, we will arrange a resolution and ensure the correct item is sent to you.

Failure to Report Within Timeframe

To ensure a fair and timely resolution, all issues must be reported within the specified timeframes. Claims made outside of these periods are not guaranteed to be accepted for a replacement, refund, or store credit.